FAQ

Do I have to be home when you clean?
It is not necessary for you to be at home during the clean, but is fine if you prefer. If you wish to hide a key on your premises, please let us know the location.

I've never had housecleaning service, how do I get started?
Fill out the contact/service information sheet on our FREE QUOTE page

Most people prefer an initial deep cleaning to start, then switch to routine cleaning service at a frequency that suits them. House cleaning is hard work and a first cleaning or one-time is by far the most labor intensive as we are bringing a house up to sparkling clean. After the first deep cleaning, it will take less time to maintain that new high level of cleanliness.

Some clients enjoy our service on a frequent basis, and have us clean only their high priority, high traffic areas. That's perfectly fine with us! Just click on the FREE QUOTE link to specify your needs.

Do you bring the cleaning supplies?
Yes! We arrive with all cleaning supplies necessary to clean your home or office. You'll be happy to know that many of our products are earth friendly and/or either unscented or low scented. If you'd like us to use your cleaning equipment or supplies, just let us know!

Do you clean homes just once, or do you have to clean long-term?
While most of our customers prefer a weekly cleaning on a regularly scheduled day, we also clean homes every other week or less frequently. We are also available for one-time cleaning and special events.

How many people will be in my home during each cleaning?
Typically, there will be one to two people in your home. On rare occasions, there may be three people. For example, if you need emergency help fast, we may send three people to do the job. We will work with you so you know how many people will be in your home. It is our goal to keep the cleaners you are familiar with in your home and will notify you when there's a change. We respect that your home is private, and value the trust you place in us by inviting us into your home.

What time will you be at my home?
If you would like us to be at your home at a specific time, we recommend that you sign up for service either at the beginning of the day or the end of the day. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. For midday service, we give you a window of time for our arrival.